⚠️ Critical: Use Client Tokens, NOT Your Password

Your account password will NOT work for email client connections. You MUST use a Client Token.

We have covered the most common clients. If you are using one, you can find the settings for your mail client:

• Mac mail

If you are using a different mail client, you can refer to the settings below.

Setup

Before configuring your email client, you must have a Client Token, see our Client Tokens Guide for instructions.

Configure Your Email Client

Now that you have your Client Token, open your email client and add a new account:

Account Credentials:

• Email Address: Your full TinkMail address (e.g., [email protected] or [email protected])
• Password: The Client Token you just created (NOT your account password)

If your client does not automatically detect the server settings, use the following manual configuration:

Manual Server Settings (if your client doesn’t auto-detect):

• IMAP (Receive)
  • server: imap.tinkmail.me
  • port: 993
  • SSL/TLS/Encryption: SSL/TLS
• SMTP (Send)
  • server: smtp.tinkmail.me
  • port: 465 or 587
  • SSL/TLS/Encryption: SSL/TLS

⚠️ CRITICAL: Authentication Requirements

Username: Your full email address (e.g., [email protected] or [email protected]) Password: Your Client Token (NOT your account password)

You MUST use a Client Token for IMAP/SMTP authentication. Your account password will NOT work. Learn how to create Client Tokens in our Client Tokens Guide.

SSL/TLS Note: You must check the SSL/TLS option for both IMAP & SMTP. We do not support non-SSL/TLS or STARTSSL/STARTTLS connections.

If everything is correct, your client should connect successfully. If you encounter any issues, please refer to the troubleshooting section below or contact our support team for assistance.

Troubleshooting Common Issues

“Authentication Failed” or “Wrong Password”

• Problem: You’re using your account password instead of a Client Token
• Solution: Go to TinkMail Settings > Client Tokens, create a new token, and use that as your password

“Cannot Connect to Server” or “Connection Timeout”

• Problem: Firewall or network blocking the connection
• Solution:
  • Verify SSL/TLS is enabled in your client
  • Check that you’re using port 993 for IMAP and 465/587 for SMTP
  • Try on a different network to rule out local firewall issues

“SSL Certificate Error”

• Problem: Your client isn’t using SSL/TLS encryption
• Solution: Enable SSL/TLS in your email client settings. TinkMail requires encrypted connections.

Emails Not Syncing

• Problem: IMAP not configured correctly
• Solution:
  • Verify IMAP server is set to imap.tinkmail.me
  • Check port is 993 with SSL/TLS enabled
  • Ensure your Client Token hasn’t been revoked

Need More Help?

If you’re still having trouble:

• Check the Mac Mail setup guide for detailed screenshots
• Contact our support team for personalized assistance