Frequently Asked Questions (FAQ)

General Questions

What is TinkMail?

TinkMail is a modern email system that combines traditional email reliability with contemporary features. It's built on open standards while introducing innovative improvements to make email management more efficient and user-friendly.

How do I get started with TinkMail?

1. Create an account at tinkmail.me/sign-up
2. Choose your username with our tinkmail.me domain
3. Set up your profile
4. Start sending and receiving emails

How can I access my TinkMail account?

You can access TinkMail through:

• Our web application at tinkmail.me
• Your favorite email client using IMAP and SMTP settings
• Mobile email apps on iOS and Android

Email Client Setup

Can I use TinkMail with my existing email client?

Yes! TinkMail works with any standard email client that supports IMAP and SMTP protocols.

How do I set up my email client?

1. First, create a token in your account settings page
2. Use your email address and the token (not your password) when setting up your client
3. Your client should automatically detect the IMAP & SMTP settings, but manual setup is also available

Why can't I use my password for IMAP & SMTP?

For security reasons, TinkMail requires using a specific token for email client access instead of your account password. This provides an additional layer of security and allows you to manage client access separately.

Business Email Setup

How do I set up email for my business domain?

Setting up business email requires configuring several DNS records:

1. SPF record - Authorizes servers to send email from your domain
2. DKIM record - Adds a digital signature to verify email authenticity
3. DMARC record - Protects your domain's email reputation

How long do DNS changes take to work?

DNS changes typically take 24-48 hours to fully propagate across the internet. During this time, you might experience some inconsistency in email delivery.

How can I verify my DNS setup is correct?

• Send a test email to an external address
• Check if the email arrives in the inbox (not spam folder)
• Contact our support team if you need help verifying your setup

Security and Privacy

How does TinkMail protect my emails?

TinkMail is built with current security best practices at its core, including:

• Secure authentication systems
• End-to-end email encryption
• Protection against spam and phishing
• Regular security updates

What happens if I lose my client token?

You can easily revoke old tokens and generate new ones from your account settings page. This ensures that lost or compromised tokens don't put your account at risk.

Troubleshooting

Why are my emails going to spam?

If you're using a business domain, make sure you've properly configured your DNS records (SPF, DKIM, and DMARC). For personal accounts, ensure you're following email best practices and not sending spam-like content.

What should I do if I can't connect to TinkMail?

1. Check your internet connection
2. Verify your client settings are correct
3. Ensure you're using the correct token (not password) for client access
4. Contact support if issues persist

Support

How do I get help with TinkMail?

If you need assistance:

• Check our documentation at tinkmail.me/docs
• Contact our support team
• Visit our community forums

How do I report a bug?

If you encounter any issues with TinkMail, please contact our support team with:

• A detailed description of the problem
• Steps to reproduce the issue
• Any error messages you received
• Your account email (if relevant)