General Questions

What is TinkMail?

TinkMail is a modern email system that combines traditional email reliability with contemporary features. It’s built on open standards while introducing innovative improvements to make email management more efficient and user-friendly.

How do I get started with TinkMail?

1. Create an account at tinkmail.me/sign-up
2. Choose your username with our tinkmail.me domain
3. Set up your profile
4. Start sending and receiving emails

What are the maximum email size limits?

TinkMail enforces the following size limits:

Direction	Limit	Entrypoints
Outbound (sending mail)	50 MB	SMTP submission (port 465), Web UI, API, Attachment upload
Inbound (receiving mail)	70 MB	SMTP ingress (port 25)
IMAP (client operations)	50 MB	IMAP APPEND

These limits cover the entire message including headers, body, and all attachments. Exceeding them will be rejected with an appropriate error message (SMTP 552, HTTP 413, or IMAP error).

How can I access my TinkMail account?

You can access TinkMail through:

• Our web application at tinkmail.me
• Your favorite email client using IMAP and SMTP settings
• Mobile email apps on iOS and Android

Email Client Setup

Can I use TinkMail with my existing email client?

Yes! TinkMail works with any standard email client that supports IMAP and SMTP protocols.

How do I set up my email client?

1. First, create a token in your account settings page
2. Use your email address and the token (not your password) when setting up your client
3. Your client should automatically detect the IMAP & SMTP settings, but manual setup is also available

Why can’t I use my password for IMAP & SMTP?

For security reasons, TinkMail requires using a specific token for email client access instead of your account password. This provides an additional layer of security and allows you to manage client access separately.

Business Email Setup

How do I set up email for my business domain?

Setting up business email requires configuring several DNS records:

1. SPF record - Authorizes servers to send email from your domain
2. DKIM record - Adds a digital signature to verify email authenticity
3. DMARC record - Protects your domain’s email reputation

How long do DNS changes take to work?

DNS changes typically take 24-48 hours to fully propagate across the internet. During this time, you might experience some inconsistency in email delivery.

How can I verify my DNS setup is correct?

• Send a test email to an external address
• Check if the email arrives in the inbox (not spam folder)
• Contact our support team if you need help verifying your setup

Security and Privacy

How does TinkMail protect my emails?

TinkMail is built with current security best practices at its core, including:

• Secure authentication systems
• Protection against spam and phishing
• Regular security updates

What happens if I lose my client token?

You can easily revoke old tokens and generate new ones from your account settings page. This ensures that lost or compromised tokens don’t put your account at risk.

Troubleshooting

Why are my emails going to spam?

If you’re using a business domain, make sure you’ve properly configured your DNS records (SPF, DKIM, and DMARC). For personal accounts, ensure you’re following email best practices and not sending spam-like content.

What should I do if I can’t connect to TinkMail?

1. Check your internet connection
2. Verify your client settings are correct
3. Ensure you’re using the correct token (not password) for client access
4. Contact support if issues persist

Abuse and Reporting

What behaviors are considered abuse on TinkMail?

According to our Terms of Service, the following behaviors are considered abuse:

• Illegal or harmful activity — Using TinkMail to engage in any unlawful act or to cause harm to others.
• Damaging TinkMail or its users — Attempting to disrupt the service, compromise security, or target other users with malicious activity.
• Harming third parties — Using the service to attack, harass, or defraud external services, systems, or individuals.
• Sending spam or bulk unsolicited email — Distributing mass emails without recipients’ consent, including commercial advertising, chain letters, or any form of unwanted bulk messaging.
• Sending to non-consenting recipients — Emailing people who have explicitly indicated they do not wish to receive messages from you.
• Misusing the service outside its intended purpose — Using TinkMail’s infrastructure for non-email purposes, such as storing large files or using mailboxes as general-purpose cloud storage.
• Creating excessive accounts — Registering an unreasonably large number of accounts beyond normal personal or business usage, or using multiple accounts to circumvent service limitations or abuse detection.
• Creating accounts for external registrations — Using TinkMail accounts solely as disposable addresses to register on other services (Google, Facebook, ChatGPT, Claude, etc.). For temporary needs, please use a temporary email service instead.

If you encounter any of the above behaviors, please contact our support team with relevant details.

Support

How do I get help with TinkMail?

If you need assistance:

• Check our documentation at tinkmail.me/docs
• Contact our support team
• Visit our community forums

How do I report a bug?

If you encounter any issues with TinkMail, please contact our support team with:

• A detailed description of the problem
• Steps to reproduce the issue
• Any error messages you received
• Your account email (if relevant)